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Return Policy:
If you are not satisfied with your purchase you may return it to us in new
condition within 7 days. We will refund your purchase price less 15%
restocking fee. You should consider insuring the item as we can not give
you a refund without receiving the item. Please contact us for an
authorization number at ContactUs@NLYCreations.com. You must receive
an authorization number to receive credit.
condition within 7 days. We will refund your purchase price less 15%
restocking fee. You should consider insuring the item as we can not give
you a refund without receiving the item. Please contact us for an
authorization number at ContactUs@NLYCreations.com. You must receive
an authorization number to receive credit.
Please NOTE: Special order or personalized items can not be returned.
We will not refund the shipping charges unless we are in error or the product
is defective.
is defective.
If the item is damaged during shipping please retain all packaging materials
and contact us immediately. We will initiate the claims process.
and contact us immediately. We will initiate the claims process.
If the item(s) were sent to an undeliverable or wrong address because the
one you provided was incorrect you will be responsible for the full cost of
shipping to the correct address.
one you provided was incorrect you will be responsible for the full cost of
shipping to the correct address.
Shipping Rates and Policy:
All of the item(s) are shipped UPS ground or USPS or FedEx unless
otherwise noted. You will receive a separate email after the package has
been shipped.
otherwise noted. You will receive a separate email after the package has
been shipped.
Most in-stock, non-personalized items will be shipped within 5 business
days for credit card/PayPal orders. Flags may be longer delivery and can
take up to two weeks after order is confirmed before being shipped.
Personalized items will be shipped within 7 business days unless we notify
you otherwise. Please order early during the busy season to prevent delays
in shipments.
days for credit card/PayPal orders. Flags may be longer delivery and can
take up to two weeks after order is confirmed before being shipped.
Personalized items will be shipped within 7 business days unless we notify
you otherwise. Please order early during the busy season to prevent delays
in shipments.
Back ordered or out of stock items will be sent when received and you will
be notified if any of your items will take more than one week before they will
be shipped.
be notified if any of your items will take more than one week before they will
be shipped.
We are able to send shipments to the lower 48 states at this time.
Standard Delivery -- Lower 48 States
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| Copyright 2006, NLY Creations |